Privacy policy

This privacy policy explains how Boralta collects, uses and protects personal data when you use the Boralta website, the Boralta app and our services. We are committed to handling personal data lawfully, fairly and transparently.

We collect information you provide when you create an account or apply for membership, including your name, email address, phone number, business details and verification documentation (such as business registration and KYC information). We also collect information generated through your use of the services, such as orders, communications with our team and technical data including device and usage information.

We use personal data to operate the marketplace: verifying members, managing applications, facilitating orders and payments, coordinating quality assurance and logistics, providing support through Commercial Managers, improving our services and communicating with you about your account. If you subscribe to our newsletter, we use your email address to send you the updates you requested.

We process personal data where it is necessary to perform our contract with you, where we have a legitimate interest (such as keeping the marketplace safe and preventing fraud), where you have given consent (such as newsletter subscriptions, which you can withdraw at any time) and where processing is required to comply with legal obligations.

We share personal data only where necessary to provide the services: with verification and payment partners, with freight and logistics partners for deliveries, with the counterparty to a transaction to the extent needed to complete it, with service providers who process data on our behalf under contract, and where required by law. We do not sell personal data.

Boralta operates across multiple countries. Where personal data is transferred internationally, we take steps designed to ensure it receives an appropriate level of protection consistent with applicable law.

We keep personal data for as long as needed to provide the services and meet our legal obligations, including record-keeping requirements relating to verification and transactions. When data is no longer needed, we delete or anonymise it.

Depending on applicable law, you may have rights to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability and to withdraw consent. You can unsubscribe from the newsletter at any time using the link in any newsletter email or by contacting us.

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss or misuse. No system can be completely secure, so please also take care to protect your own account credentials.

We may update this policy from time to time. Material changes will be communicated through the services. The date at the top of this page shows when the policy was last updated.

Questions about this policy or your personal data should be directed to us through the Partner with us page.